Living in the pandemic has exposed lots of relationship challenges on a personal and professional level, poor communication being one of them. The COVID-19 pandemic resulted in exponential growth in teletherapy services. This paradigm shift did not require training in delivering telehealth services and came without uniform standards of practice. However, it is acknowledged that mental health professionals providing telehealth services need advanced communication skills.
This communication’s skill building training will introduce clinicians to the Kendall’s Life Languages System of Communication, also known as the 7 Life Languages™ Profile (Kendall & Kendall, 2019). This communication tool captures how people communicate based on how they act, think, and feel. Clinicians will learn the concept of conscious communication, which will help them to listen with empathy, speak responsibly, build relationship equity with their clients, and help clients effectively manage conflict.
https://nefesh.org/workshops/WhatCommun2/viewFREE WEBINAR
Learning Objectives:
- discuss and gain awareness of their communication languages.
- identify and understand the communication languages of others.
- engage in conscious communication in the teletherapy setting.
- identify and apply the four keys to communication success.
Agenda:
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|
Introductions: Overview of state of Teletherapy Services in Mental Health |
15 minutes |
Introduction to the 7 Life Languages
|
30 minutes |
Unpacking the Life Languages Profile (Character, Communication, Effectiveness)
|
30 minutes |
What Life Languages can do for you?
|
15 minutes |
Barriers to Effective Communication in Teletherapy environment
|
30 minutes |
Break |
10 minutes |
Activity: Group Case Study |
30 minutes |
What is Conscious Communication? |
15 minutes |
Keys to Communication Success |
10 minutes |
Activity: Role Play-Teletherapy Session |
20 minutes |
Break |
10 minutes |
Communication Blue Print |
10 minutes |
Q & A Next Steps/ Action Plan |
15 minutes |
This presentation is open to:
- Social Workers
- Professional Counselors
- Therapists
- Psychologists
- Licensed Mental Health Practitioners
- Medical Doctors and Other Health Professionals
- Other professionals interacting with populations engaged in mental health based services
- New practitioners who wish to gain enhanced insight surrounding the topic
- Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
- Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
- Managers seeking to broaden micro and/or macro perspectives
Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.
- CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland.
CE You! maintains responsibility for this program.